Road Freight Supervisor

Operational Control

• Oversee the daily operations of road freight transportation, ensuring smooth execution of shipments.
• Supervise and coordinate applicable drivers, loaders, and other logistics staff.
• Monitor routing schedules, delivery times, and ensure compliance with time-sensitive deliveries.
• Ensure that all shipments are dispatched on time and delivered within the agreed timeframes.

Team Management

• Manage a team of freight logistics personnel, ensuring adherence to company policies and procedures.
• Provide training and guidance to staff on safety protocols, company standards, and customer service.
• Conduct performance reviews and manage staffing schedules to ensure proper coverage.

Compliance & Safety

• Ensure that all road freight activities comply with transportation laws, regulations, and company policies.
• Monitor applicable subcontractors’ adherence to safety standards, including proper vehicle maintenance and the use of safety gear.
• Engaged with the quality team to ensure vehicles used are compliant with legal and safety requirements, scheduling routine maintenance and inspections.
• Ensure the quality team conduct and record regular safety briefings and audits to minimize accidents and operational risks.

Coordination & Communication

• Coordinate with the warehouse, customer service, and sales teams to ensure smooth communication and service delivery.
• Maintain close communication with applicable subcontractors to address any issues that arise on the road (e.g., delays, accidents, vehicle breakdowns).
• Provide real-time updates to customers and internal teams on the status of shipments.
• Point of escalation for operational issues, resolving problems quickly to ensure customer satisfaction.

Resource Management

• Oversee the allocation of vehicles and other resources based on delivery schedules and customer needs.
• Monitor and control operational costs, such as fuel, maintenance, and labor expenses.

Reporting & Documentation

• Track and report on key performance indicators (KPIs), such as on-time delivery rates, vehicle utilization, and customer feedback.

Submit daily/weekly/monthly reports to the National Freight Manager on operational performance.

• 3-5 years of experience in road freight operations, with at least 1-2 years in a supervisory or management role.
• Strong knowledge of safety and compliance regulations, ability to work in a fast-paced environment, and flexibility with work hours.
• Strong knowledge of road freight operations, logistics, and transport regulations.
• Leadership and team management skills, with experience overseeing drivers and logistics personnel.
• Strong problem-solving abilities and the capacity to make decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and internal teams.
• Proficient in logistics software and Microsoft Office Suite.