Customs Brokerage Manager
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Warehousing Solutions IND LLC
Plainfield, IN, IN 46168
United States of America
Customs
Warehousing Solutions
Job Description
What you can expect
The Customs Brokerage Manager is responsible for the timely and accurate filing of entries with U.S. Customs and Border Protection and the ultimate delivery of goods to our customers. The Customs Brokerage Manager will also oversee and participate in the daily operations of the department.
Principle Accountabilities
- Ensure team is delivering accurate and timely entries, dispatch of cargo to ultimate consignee, and follow up regarding proof-of-delivery.
- Ensure accuracy of billing is being
- Oversee ISF and the Cargowise systems and develop or improve operational processes that Compliance & Training standards and SOPs and customer SOP requirements
- Oversee FTZ compliance regarding brokerage
- Coordinate efforts and communication with Operations department
- Create and prepare customer status reports on a regular basis
- Execute team entry and billing audits to ensure accuracy and assess training needs
- Adhere to, train and advise team in areas of Customs Brokerage Regulations
- Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
- Monitor problem files and implement corrective action when needed
- Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
- Monitor staff training needs; identify and develop training objectives
- Conduct regular staff meetings; communicate department goals and expectations
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
- Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
- Escalate any unresolved issues or risks before they materially impact the organization
- Work closely with other departments and branches to deliver high level of service to customers
- Perform other duties as assigned
- Ensure compliance with Custom’s regulations
What you bring
Education & Work Experience Requirements/Skills
Bachelor’s degree; Prior logistics experience and Brokerage experience – 2 years minimum
Up to 5 years of experience as of Entry Writer
FTZ experience 2 years
Licensed Customs House Broker required
Ability to communicate persuasively and with confidence, professionalism and authority at all
levels of the business.
Sound judgment, with a well-developed sense for risk identification, assessment and management.
Demonstrated experience in conducting reviews of compliance certifications, agreements, and regulatory procedural documents to determine gaps and opportunities for improvement.
Excellent verbal and written communication skills and the ability to respond effectively to confidential inquiries
Understand importance and meets deadlines
Must have familiarity with operational, financial, quality assurance, and human resource procedures and regulations
Critical thinker, capable of discerning the nuances and subtleties of complex compliance issues.
Experience with MS Word, Excel, PowerPoint and Outlook required
Experience with Cargowise preferred but not required
Business Unit
Warehousing Solutions

Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.