Operations Supervisor, Air & Ocean
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Logistics Canada Limited
Montreal, QC, QC H9S 5W2
Canada
Freight Services
Air & Ocean
Job Description
What you can expect
- Supervise operations staff in executing air and ocean shipment processing from booking through delivery, including documentation preparation, cargo tracking, and schedule coordination
- Oversee comprehensive billing processes for shipments, ensuring accurate cost allocation, timely invoicing, and monthly profitability analysis
- Negotiate competitive rates with airlines, ocean carriers, and logistics partners while maintaining current pricing matrices across key trade lanes
- Prepare and submit detailed rate proposals to clients incorporating all service components
- Ensure all shipments comply with international trade regulations and maintain accurate shipping documentation including air waybills and bills of lading
- Establish departmental standards, provide staff training on freight procedures, and supervise special improvement projects
- Support business development through competitive pricing analysis and identification of new opportunities within air and ocean freight markets
- Serve as primary escalation contact for shipment issues while collaborating with other Rhenus divisions to leverage combined service capabilities
- Execute month-end activities including freight cost accruals, ensure timely invoice approvals, and verify accuracy of operational reports
- Provide after-hours support for time-sensitive shipments and maintain compliance with industry regulatory changes
What you bring
- Minimum 3 years proven operations experience in air and ocean freight forwarding or international logistics
- Proven team leadership capabilities with experience managing freight forwarding operations staff
- Demonstrated expertise in workforce planning, logistics systems implementation, and operational scheduling within freight forwarding environments
- Strong understanding of air and ocean freight processes, documentation requirements, and international shipping regulations
- Advanced proficiency in MS Office Suite with expert-level Excel skills for shipment tracking, cost analysis, and operational reporting
- Experience with freight forwarding software systems and inventory management protocols
- Strong employee training and development skills, particularly in air and ocean freight procedures and compliance requirements
- Exceptional critical thinking and problem-solving abilities for complex logistics challenges
- Strong customer service focus with experience managing client relationships in freight forwarding
- Bilingual French capacity considered a strong asset
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.