Logistics Administrator
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Logistics Ltd.
Dublin
D15 V2YD
Ireland
Hannah O Malley
Warehouse | Logistics
Road Freight
Job Description
What you can expect
Managing Customer Relationships
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
Management of all customer activity for assigned customer accounts including queries, complaints, orders etc.
Maintain consistent communication with customers with regards to work orders, invoices, shipment status, inventory counts, arrival notices etc.
Conduct investigations with Warehouse Personnel to satisfy customer inquiries.
Escalate inquiries/complaints to the appropriate manager or department.
Keeping records of customer interactions, comments, and complaints.
Order fulfilment
Take responsibility for end-to-end process of tasks from receiving to shipping, ensuring own knowledge of all products and regulatory environment is understood and complied with.
Adhere to any specific customer processes and procedures.
Receive stock onto WMS, create/update part numbers as required.
Record storage locations for stock on WMS, create/update locations as required.
Create picklists on WMS form Warehouse Personnel when orders are received.
Ship stock from WMS and create dispatch paperwork for transportation when orders are picked.
Report stock status and material movement to customers and vendors as required.
Report feedback from the customer to management and/or the appropriate department.
Handle returned merchandise in an efficient manner.
Communicate with the transport and freight departments regarding any changes to orders or deliveries.
Inventory Management Process
Ensuring the accuracy of information on the WMS for assigned customer accounts.
Engage with Warehouse Personnel to ensure accurate recording of information and activity.
Assist system accuracy by keying important informationregarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
Assist IT Department with WMS queries/updates/changes.
Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.
Resolving stock issues efficiently.
Regular monitoring, recording, and reporting of stock levels.
Supporting the Operation of the Logistics Department
Collaboration with finance department regarding the transfer of information for invoicing, recharges etc.
Log customer requests as required to support activity analysis and invoicing.
Ensure finance department is notified about all non-routine work for billing purposes.
Log customer activity for business purposes as required.
Follow company procedures, guidelines, and policies.
Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.
Support other departments in relation to customer activity data.
Other ad-hoc administration duties as required.
What you bring
Experience in Customer Service or Logistics related positions.
Highly motivated and willing to take ownership of this role.
Ability to work own initiative and track multiple processes.
Knowledge of logistics industry (preferred).
Computer-competent with a working knowledge of logistics software/WMS systems.
PreviousCustomer Service Experience.
Strong organisational skills and coordination abilities.
Excellent communication and interpersonal skills.
Keen on working in a fast-paced environment.
Business Unit
Road Freight
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.