Digital Process Innovation Assistant Manager - Ocean & Customs
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Assets&Services Co. Ltd.
Bangkok
Bangkok 10110
Thailand
Tanyarat Tongtanasap
Information Technology
Air & Ocean
Job Description
What you can expect
Operational Excellence & Digital Enhancement
- Assist the Digital Process Innovation Manager in executing digital initiatives and driving operational improvements across relevant domains.
- Act as a domain lead for global processes, system solutions, and related operational data within the assigned area.
- Guide Master Data Management on domain-specific operational data, excluding cross-domain and corporate-level data.
- Lead or co-lead process optimization and system enhancement projects aimed at improving performance, scalability, and efficiency.
- Develop, implement, and maintain global Standard Operating Procedures (SOPs) to ensure process standardization, compliance, and efficiency.
- Identify optimal system features and capabilities to support business and operational requirements.
- Define and monitor key performance indicators that drive operational excellence and a superior customer experience.
Cross-Functional Collaboration
- Partner with business stakeholders to align digital strategies and process improvements with operational and customer needs.
- Work closely with the Operational Excellence team to incorporate country-specific requirements and address rollout gaps.
- Coordinate with the Master Data team to ensure accuracy, consistency, and clarity in domain-specific data integration across applications.
- Collaborate with IT project managers and developers to prioritize, steer, and track system module enhancements that meet business objectives.
- Define the data sources and objects necessary for effective process execution within the domain.
Project & Change Management
- Support the lifecycle management of system enhancement projects, including the creation, tracking, and oversight of Jira tickets.
- Step into the Manager’s responsibilities as needed to ensure continuity of leadership and initiative execution.
What you bring
- Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
- Minimum of 3 years’ experience in Customs Brokerage or 5+ years in operational and managerial roles within air and ocean freight forwarding, with a strong emphasis on quality and process management.
- Strong analytical and problem-solving abilities, with a structured approach to complex challenges.
- Strategic thinking with the ability to balance internal operational efficiency and external customer needs.
- Excellent stakeholder engagement and influencing skills across all organizational levels.
- Proven ability to manage multiple projects simultaneously and contribute to cross-functional initiatives.
- Results-driven, highly accountable, and committed to continuous improvement.
- Experience in regional or global team collaboration, with strong cross-cultural communication skills.
- Resilience under pressure, with the confidence and professionalism to lead by example.
- Proficient in English; additional languages are considered an asset
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.