Digital Process Innovation Assistant Manager - Air
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Assets&Services Co. Ltd.
Bangkok
Bangkok 10110
Thailand
Tanyarat Tongtanasap
Information Technology
Air & Ocean
Job Description
What you can expect
Operational Process & Digital Enhancement
- Support the Digital Process Innovation Manager in the implementation of digital strategies and continuous operational improvement across designated domains.
- Act as a domain-specific owner for global processes, application functionality, and associated operational data.
- Provide input to Master Data Management regarding domain-relevant operational data (excluding corporate or cross-domain data).
- Co-lead or lead process and system enhancement initiatives aimed at optimizing performance and efficiency.
- Develop, document, and maintain global Standard Operating Procedures (SOPs) to drive process standardization, compliance, and scalability.
- Identify and advocate for application capabilities that meet evolving business requirements and promote operational efficiency.
- Define and track operational performance metrics that support service excellence and enhance the customer experience.
Stakeholder Engagement & Collaboration
- Collaborate with internal stakeholders to integrate business needs into digital solutions and process improvements.
- Work with the Operational Excellence team to gather and incorporate regional or country-specific requirements into system design and implementation.
- Partner with Master Data and IT teams to ensure accurate, consistent data integration across relevant applications and processes.
- Identify the source systems and define domain-specific data objects critical to operational workflows.
- Capture and align business and customer requirements through structured engagement with key stakeholders.
Project & System Management
- Assist in managing enhancement projects, including the creation, tracking, and delivery of Jira tickets and related development efforts.
- Collaborate with IT project managers and developers to prioritize and guide system module enhancements aligned with domain needs.
What you bring
- Bachelor’s degree in Business, IT, Engineering, or a related discipline.
- Minimum of 3 years’ experience in Operational Excellence or at least 5 years in operational and managerial roles within air and ocean freight forwarding, with a strong focus on quality and process improvement.
- Strong analytical and structured thinking skills.
- Strategic mindset with the ability to balance commercial/customer needs and internal operational efficiency.
- Effective at building alignment and influencing stakeholders across various levels of the organization.
- Capable of managing multiple initiatives concurrently while contributing to cross-functional projects and continuous improvement efforts.
- High level of accountability and a results-oriented mindset.
- Experience working in regional or international settings, with the ability to collaborate across diverse cultural and functional backgrounds.
- Resilient under pressure, with the confidence to step into leadership when necessary.
- Professional proficiency in English is required; additional languages are an asset.
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.