Digital Process Innovation Manager - Customer Portal
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Assets&Services Co. Ltd.
Bangkok
Bangkok 10110
Thailand
Tanyarat Tongtanasap
Product Management
Air & Ocean
Job Description
What you can expect
Leadership & Collaboration
- Lead, mentor, and develop the Digital Process Innovation Assistant Manager to foster a collaborative and results-driven team culture.
- Drive alignment and collaboration across domain owners, IT, and core business units (Commercial, Finance, Operations) to facilitate successful process improvements and digital strategies.
- Champion a cross-functional approach to digital innovation, ensuring initiatives are business-aligned and stakeholder-supported.
Operational Process & Digital Enablement
- Act as the domain owner for global processes, application solutions, and related operational data within assigned areas.
- Define and maintain domain-specific global Standard Operating Procedures (SOPs) to ensure operational consistency, compliance, and efficiency.
- Identify and implement process and system enhancements that drive performance improvements and support scalable operations.
- Collaborate with the Master Data Management team to ensure accurate, domain-relevant data integration (excluding corporate and cross-domain data).
- Align with the Operational Excellence team to gather and integrate country-specific needs and rollout requirements into digital solutions.
- Partner with stakeholders to capture business and customer requirements and translate them into functional digital solutions.
- Define key operational metrics and application capabilities that support business goals and enhance the customer experience.
Project & Application Management
- Collaborate with IT Project Managers and development teams to prioritize and guide application module enhancements aligned with domain strategies.
- Serve as the key interface between business and IT for managing enhancement projects and Jira tickets—overseeing their lifecycle from creation through delivery.
- Ensure clear data ownership by defining the sources of domain-specific operational data within key systems.
What you bring
- Bachelor’s degree in Business, IT, Engineering, or a related field.
- Minimum of 5 years’ experience in Sales Excellence or Key Account Management or at least 7 years of operational and leadership experience in air and ocean freight forwarding, with a focus on quality and process management.
- Proven analytical and structured thinking skills with a strong ability to understand both commercial and operational perspectives.
- Excellent stakeholder management skills with the ability to influence across all levels of the organization and customer base.
- Demonstrated ability to manage multiple complex projects simultaneously and lead cross-functional initiatives.
- High level of accountability with a results-oriented mindset.
- Experience in building and leading regional teams; able to communicate and collaborate effectively across diverse cultural and functional backgrounds.
- Resilient under pressure, with the confidence and leadership presence to guide a regional organization.
- Professional proficiency in English; additional languages are a plus.
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.