Customer Service Advisor
Your Benefits
Your Benefits
Company Pension Scheme
Continuous Training
Exclusive Discounts
Flat Hierarchies
Great Team
Health & Sports
Rhenus Home Delivery LTD
Lutterworth
LE17 4XT
United Kingdom
Susan Caine
Customer Service
Special Delivery
Job Description
What you can expect
We are looking for an energetic and enthusiastic person to join our Customer Services Team for a full time position Monday to Friday 8 am to 5 pm, with flexibility to work Saturdays, depending on business needs.
Duties and Responsibilities:
- Handling and resolving customer queries received via phone and email
- Making outbound calls when necessary to confirm delivery dates with customers
- Accurately updating customer records using our in-house Transport Management System
- Collaborating with the team to ensure all KPIs are met while consistently delivering a high level of customer service
What you bring
- Clear and effective communication skills, both over the phone and via email
- Strong listening skills and attention to detail
- A genuine passion for problem-solving and delivering excellent customer service
- Strong IT skills with the ability to quickly learn and adapt to new systems and processes
Business Unit
Special Delivery
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.