Export Customer Solutions Operator
Export Customer Solutions Operator
Permanent
Road Freight
Your Benefits
Road Freight
Job Description
What you can expect
We are recruiting for an Export Solutions Operator based in Cannock.
The Road Export Operator is responsible for managing and coordinating road freight export shipments from booking through to final delivery. The role ensures shipments are executed efficiently, compliantly, and in line with customer requirements, while maintaining high service standards and strong communication with clients, hauliers, and internal teams.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory, or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit, continued growth, and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
What you bring
Main duties:
Manage daily export planning, ensuring trailers are utilised to maximum capacity and routes are optimised for cost, efficiency, and customs requirements
Booking receipts
Negotiating rates with hauliers
Network and Partner communication
UK customs formalities – Prepare, verify, and process export documentation (CMR, invoices, packing lists, customs documents, etc.)
Ensuring system data is correct and maintained
General admin: filing, queries, claims, PODs etc
Participate in training sessions to remain updated on compliance protocols and procedures
Any other additional tasks in line with the evolving needs of the business
What you bring:
Existing experience in export road freight preferred
Strong organisational skills and administrative skills required as responsible for departments housekeeping
High attention to detail and commitment to maintaining data accuracy
Able to work both independently and collaboratively
Proactive approach to identifying and resolving issues
ETSF/customs warehousing knowledge.
Export customs, EXA, EXD, T1/T2/T-
ASM Sequoia system knowledge advantageous
Calm under pressure with a structured approach to decision‑making.
GCSE or equivalent in English and Math
Other languages could be beneficial
Proficient in Microsoft office (Word / Excel / Teams / Outlook)
Business Unit
Road Freight
Logistics needs intelligent management so that goods are in the right place at the right time -our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry-specific full-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long-term perspectives for all our employees, whether they are specialists or career changers.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.