Order-to-cash

Our order-to-cash service enables global brands to establish an on-the-ground presence in Europe, quickly. We can handle all aspects of customer management – from initial enquiries and ordering through to delivery and payment – during European working hours.

Rhenus becomes an extension of your brand

We remove all the pain and uncertainty associated with international expansion. There is no need to invest in new IT systems, fulfilment centres or to recruit multi-lingual staff. You can remain totally focused on growing your business.

INSTANTLY LAUNCH YOUR BUSINESS

WHITE PAPER WITH VALUABLE TIPS

Find out more about the benefits of an established European presence from day one, with an order-to-cash partnership.

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A service tailored to your needs

You will gain access to a scalable set of support services that can be tailored to your specific needs, supported by our own ERP system (Microsoft Business Central). We can also provide the data in the format you prefer, for example system interfaces through a fully automated electronic data interchange (EDI), shared documentation via secure file transfer protocol (SFTP) or in simple Excel files.

Order management

Our process-driven approach protects performance

Our experienced team follows processes to ensure optimum performance, accuracy, and compliance. Whenever we take an order on your behalf, we can conduct multiple background checks before notifying the fulfilment center. This will include checking the accuracy of customer details, stock availability and whether an invoice can be raised, or prepayment is necessary.

Helpdesk support

We make it personal

If your customers need to speak to someone in person, our team becomes an extension of your brand in Europe. When a B2B or B2C customer wants to enquire about their order or your products, we have a multilingual customer service team available, who can act on your behalf during European business hours. They can provide direct contact with your sales reps, distributors and/or end customers.

Order fulfilment

We ensure your goods arrive on time

You will gain access to Rhenus Group’s full range of warehouse logistics solutions. With the storage and distribution of your goods being managed within a highly optimised operating environment, you will be ensuring your customers receive your products when and where they are needed.

Shipping and transportation

Gain full access to our global logistics network

Regardless of your size, you will benefit from the scale, expertise, and network of carriers available through the Rhenus Group. Whether you are looking for preferential shipping rates, help with customs complexities, support on cross-continental deliveries, specialist temperature-controlled transportation or support on the movement of dangerous goods, you have access to it all.

Reporting

Gain full visibility and regional support

We can keep you and your stakeholders fully up to date with all the latest sales performance statistics, general ledger, and VAT reports. Whatever the requirement or frequency, we will tailor our reporting to suit your needs. With the Dutch government having created an attractive business climate – offering cooperation and flexibility to foreign companies wanting to operate in Europe – we also support the establishment of regional subsidiaries (Dutch BV or Branch Office). This includes assistance with the necessary EU regulatory (e.g. CE marking) and fiscal representation.

Financial services - We manage every step of the process

We will handle each stage of the payment process to ensure that invoices are being settled in a timely manner, and that your cashflow remains fluid.

Credit management

We will conduct customer credit checks, monitor credit limits, and ensure past bills have been resolved before orders are processed on your behalf.

Invoicing

Invoices can be produced with your branding, in the style and language appropriate for your customer’s home country.

Accounts receivable

Rhenus can act as your customer-facing accounts department, keeping a record of all payments and resolving any payment disputes. We can even prepare credit notes where appropriate.

Collection

We will collect and process all payments into your bank account on your behalf. If any invoices are unpaid, we will send polite reminders and will follow up with customers for payment when appropriate.