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Customer Information - Road Freight

 

At Rhenus Freight Logistics we are observing the situation related to the Coronavirus very closely and have already introduced extensive precautionary measures and developed procedures in order to protect our business sites and particularly our employees, if the virus continues to spread. We have also set up a working group to monitor the situation very carefully, reassess it every day and adapt the measures accordingly.

Please help us to keep operations running by following the below guidelines:

  • Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities.Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

  • Please kindly make sure that you have personal protection equipment (gloves, masks) ready if you require truck drivers to wear them upon entering your premises. This makes sure that we can pick-up or deliver your shipment directly without the need of a second pick-up or delivery attempt.
  • Fixed Date Deliveries: In case of time-sensitive shipments, please directly contact our order acceptance department.

Information regarding Document Handling

 

Document handling: Due to the current situation, the handling of documents (invoices, delivery notes and related documents) within our network will be suspended until further notice. This does Not apply to customs documentation. We kindly ask you to directly attach all documents in a delivery note pocket to the shipment.

Additional Information by Country:

Austria No current News - General Information available
  • Austria is still in a lockdown which will in all probability last until 24 January 2021
  • These lockdowns are mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate. Due to police controls, traffic jams are expected and might therefore cause delays in collections and deliveries.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Austria on a dedicated page provided by the Federal Ministry for Social Affairs, Health, Care and Consumer Protection. (Information available in German and English)
Belarus No current News - General Information available
  • Information for the border Belarus/Poland: Due to measures implemented by the local authorities to stop the Coronavirus from spreading further, delays at the border checkpoints may occur. These measures may include the  obligation to present a negative Corona Test and/or to present or carry further documents or declarations.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
Belgium No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Belgium on a dedicated page provided by the Federal Public Service for Health, Food Chain Safety and Environment (Information available in several languages).
Bosnia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

 

Bulgaria No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
Croatia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Croatia on a dedicated page provided by the Government of Croatia (Information available in several languages).
Czech Republic No current News - General Information available
  • Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Czech Republic on a dedicated page provided by the Ministry of the Interior of the Czech Republic (Information available in English and Czech).
Denmark Last update: 05 January 2021
  • The Danish government has extended the current restrictions until 17.01.2021. Hairdressers, bars etc. are still closed.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Denmark on a dedicated page provided by Danish Health Authority (Information available in several languages).
Estonia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Estonia on a dedicated page provided by the government of Estonia (Information available in several languages).
Finland No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Finland on a dedicated page provided by the government of Finland (Information available in several languages).
France Last update: 05 January 2021
  • Due to the mutation of the virus in UK, traffics from the UK to France may suffer important delays. Tests for drivers are mandatory. The UK has already set up different testing stations for drivers. More information can be found here.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in France on a dedicated page provided by the French Government (Information available in English and French).
Georgia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Georgia on a dedicated page provided by the Government of Georgia (Information available in several languages).
Germany Last Update: 06 January 2021
  • After a a joint meeting between the Federal Government and the governors of the 16 federal states on Tuesday, 05 January, it was decided to prolong the lockdown in place since 16 December 2020 until 31 January 2021. Additional mobility restrictions will be enforced in hotspot areas. Please find more information on the new measures in the official protocol [PDF File, Information available in German only]. The next meeting between the Federal Government and the governors of the 16 federal states will take place on 25 January 2021.
  • The measures may differ per federal state, please find more information below.
  • These measures are mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate. However, please take note of the General Remark affecting all shipments.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Germany on a dedicated page provided by the German Government (Information available in German and English).
  • There are different measures in the 16 federal states of Germany. Please find more information here: Bremen, Baden-Württemberg, Bavaria, Berlin, Brandenburg, Hamburg, Hesse, Lower Saxony, Mecklenburg Western Pomerania, Northrine-Westphalia, Rhineland-Palatinate, Saarland, Saxony, Saxony-Anhalt, Schleswig-Holstein, Thuringia. (Information available in German, some Information available in English as well).
Greece No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Greece on a dedicated page provided by the Greek Government (Information available in French, German and English).
Hungary Last Update:12 January 2021
  • Last Friday 8th January, the Hungarian government extended the corona restrictions until the 1st February.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
Ireland Last Update:12 January 2021
  • The government of Ireland announced a full lockdown until the end of January. This latest spate will be most similar to the first total lockdown which Ireland experienced back in March 2020. The new restrictions have seen changes also made to shopping, schools, construction workers and travel.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Ireland on a dedicated page provided by the Government of Ireland (Information available in English)
Italy No current News - General Information available
  • Since 06 November 2020, Italy has been divided into different risk areas where various restrictions apply. Currently, the areas with a major risk are the red ones and the Italian government is constantly updating the list on its website (find a link to the list below). Here, shops, malls, bars, and restaurants are closed, while industries will not be affected. In the other areas there are currently no bigger impacts on freight transport.
  • The local government of the region South Tyrol in northern Italy has announced stricter measures. Schools will have to close and so will non-essential businesses. This closure should not affect our branches in this part of Italy.
  • These lockdowns are mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate. Due to police controls, traffic jams are expected and might therefore cause delays in collections and deliveries.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Italy on a dedicated page provided by the Italian Government (Information available in English and Italian)
Kazakhstan No current News - General Information available
  • Information for the border Kazahkstan/Russia: Due to measures implemented by the local authorities to stop the Coronavirus from spreading further, delays at the border checkpoints may occur. These measures may include the  obligation to present a negative Corona Test and/or to present or carry further documents or declarations.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Kazakhstan on a dedicated page provided by the Government of Kazakhstan (Information available in several languages, limited information available in English).
Latvia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Latvia on a dedicated page provided by the Government of Latvia (Information available in in Latvian only).
Lithuania No current News - General Information available
  • The Lithuanian government has announced more severe restrictions starting from 16 December 2020. Private persons are not allowed to move within the country. There are no restrictions concerning groceries and general deliveries.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Lithuania on a dedicated page provided by the  Government of the Republic of Lithuania (Information available in English and Lithuanian).
Netherlands No current News - General Information available
  • From 15 December 2020 until at least 19 January 2021, the Dutch government announced a new  lockdown. All stores except those selling essentials will be closed.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Netherlands on a dedicated page provided by the  Government of the Netherlands (Information available in several languages).
Norway No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Norway on a dedicated page provided by the  Government of Norway (Information available in English, Norwegian and German).
Poland No current News - General Information available
  • Information for the border Poland/Belarus: Due to measures implemented by the local authorities to stop the Coronavirus from spreading further, delays at the border checkpoints may occur. These measures may include the  obligation to present a negative Corona Test and/or to present or carry further documents or declarations.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Poland on a dedicated page provided by the  Government of Poland (Information available in several languages).
Portugal Last update: 05 January 2021
  • The government loosened the driving and resting period for drivers from every country who come from the UK until 13 January 2021 .
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Portugal on a dedicated page provided by the  Government of Portugal (Information available in Portugese, some information available in English).
Romania No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
Russia No current News - General Information available
  • Information for the border Kazahkstan/Russia: Due to measures implemented by the local authorities to stop the Coronavirus from spreading further, delays at the border checkpoints may occur. These measures may include the  obligation to present a negative Corona Test and/or to present or carry further documents or declarations.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
Serbia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Serbia on a dedicated page provided by the Government of Serbia (Information available in English and Serbian).
Slovakia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Slovakia on a dedicated page provided by the Government of Slovakia (Information available in several languages).
Slovenia No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Slovenia on a dedicated page provided by the Government of Slovenia (Information available in several languages).
Spain No current News - General Information available
  • Several Spanish Regions are still locked down with travel restrictions in place - however these measures usually are not aimed at the B2B Business.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Spain on a dedicated page provided by the Government of Spain (Information available in several languages).
Sweden No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Sweden on a dedicated page provided by the Government of Sweden (Information available in English and Swedish).
Switzerland No current News - General Information available
  • Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Switzerland on a dedicated page provided by the Government of Switzerland (Information available in several languages).

  

Turkey No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Turkey on a dedicated page provided by the Government of Turkey (Information available in Turkish, some information available in English)
Ukraine No current News - General Information available
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Ukraine on a dedicated page provided by the Government of Ukraine (Information available in Ukrainian and English)
United Kingdom Last Update:12 January 2021
  • Due to the mutation of the virus in UK, traffics from the UK to France may suffer significant delays. Drivers must provide a negativ COVID-19 test. The UK has already set up different testing stations for drivers. Please find more information here.
  • In order to prevent the spread of new Corona variants, a negative Corona test is mandatory for entry into UK. Nevertheless there are exceptions for truck drivers and entries from Ireland.
  • The UK government has announced a new lockdown until the middle of February.
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the United Kingdom on the oficial webpage provided by the Government of the United Kingdom.

Truck border crossing times

provided by sixfold.com

 

Together with Passion!

Border closures and related traffic issues, complete standstill in diverse industries of our customers. Despite the difficult circumstances, throughout the Corona Pandemic, Rhenus Road Freight continues to travel daily throughout Europe. With our video we want to express to you, our customers, that our network continues to work in times of crisis. We work closely with our customers, prior to, during, and after the crisis: "Together with Passion - we are here for you!"

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Do you need more information?

Please get in touch with your usual Rhenus contact person. Our dedicated team will be happy to assist you.