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Customer Information - Road Freight

Due to the current situation where we see most countries lifting their measures, this page will not be updated any longer until further notice. In case of any questions please contact your familiar Rhenus Logistics Contact.

At Rhenus Freight Logistics we are observing the situation related to the Coronavirus very closely and have already introduced extensive precautionary measures and developed procedures in order to protect our business sites and particularly our employees, if the virus continues to spread. We have also set up a working group to monitor the situation very carefully, reassess it every day and adapt the measures accordingly.

Please help us to keep operations running by following the below guidelines:

  • Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities.Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

  • Please kindly make sure that you have personal protection equipment (gloves, masks) ready if you require truck drivers to wear them upon entering your premises. This makes sure that we can pick-up or deliver your shipment directly without the need of a second pick-up or delivery attempt.
  • Fixed Date Deliveries: In case of time-sensitive shipments, please directly contact our order acceptance department.

Document handling: Due to the current situation, the handling of documents (invoices, delivery notes and related documents) within our network will be suspended until further notice. This does Not apply to customs documentation. We kindly ask you to directly attach all documents in a delivery note pocket to the shipment.

General Information by Country:

  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Austria on a dedicated page provided by the Federal Ministry for Social Affairs, Health, Care and Consumer Protection. (Information available in German and English). Additonally, the Austrian National Tourist Office provides up-to-date information on the latest measures in Austria. (Information available in several languages).
  • Please find more information on the current transport related measures in Austria provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the current transport related measures in Belarus provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Belgium on a dedicated page provided by the Federal Public Service for Health, Food Chain Safety and Environment (Information available in several languages).
  • Please find more information on the current transport related measures in Belgium provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

 

  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the current transport related measures in Bulgaria provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Croatia on a dedicated page provided by the Government of Croatia (Information available in several languages).
  • Please find more information on the current transport related measures in Croatia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Czech Republic on a dedicated page provided by the Ministry of the Interior of the Czech Republic (Information available in English and Czech).
  • Please find more information on the current transport related measures in Czech Republic provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).

  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

  • Please find more information on the measures in Denmark on a dedicated page provided by Danish Health Authority (Information available in several languages).
  • Please find more information on the current transport related measures in Denmark provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Estonia on a dedicated page provided by the government of Estonia (Information available in several languages).
  • Please find more information on the current transport related measures in Estonia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Finland on a dedicated page provided by the government of Finland (Information available in several languages).
  • Please find more information on the current transport related measures in Finland provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in France on a dedicated page provided by the French Government (Information available in English and French).
  • Please find more information on the current transport related measures in France provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Georgia on a dedicated page provided by the Government of Georgia (Information available in several languages).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Greece on a dedicated page provided by the Greek Government (Information available in French, German and English).
  • Please find more information on the current transport related measures in Greece provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the current transport related measures in Hungary provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is open for business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Ireland on a dedicated page provided by the Government of Ireland (Information available in English).
  • Please find more information on the current transport related measures in Ireland provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Italy on a dedicated page provided by the Italian Government (Information available in English and Italian).
  • Please find more information on the current transport related measures in Italy provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the entry measures in Kazakhstan from the United Kingdom on a dedicated page provided by the UK Government (Information available in several languages).
  • Please find more information on the current transport related measures in Kazakhstan provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Latvia on a dedicated page provided by the Government of Latvia (Information available in in Latvian only).
  • Please find more information on the current transport related measures in Latvia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Lithuania on a dedicated page provided by the  Government of the Republic of Lithuania (Information available in English and Lithuanian).
  • Please find more information on the current transport related measures in Lithuania provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Netherlands on a dedicated page provided by the  Government of the Netherlands (Information available in several languages).
  • Please find more information on the current transport related measures in the Netherlands provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the Norway on a dedicated page provided by the  Government of Norway (Information available in English, Norwegian and German).
  • Please find more information on the current transport related measures in Norway provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please findmore information on the measures in Poland on a dedicated page provided by the  Government of Poland (Information available in several languages).
  • Please find more information on the current transport related measures in Poland provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Portugal on a dedicated page provided by the  Government of Portugal (Information available in Portugese, some information available in English).
  • Please find more information on the current transport related measures in Portugal provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the current transport related measures in Romania provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the current transport related measures in Russia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Serbia on a dedicated page provided by the Government of Serbia (Information available in English and Serbian).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Slovakia on a dedicated page provided by the Government of Slovakia (Information available in several languages).
  • Please find more information on the current transport related measures in Slovakia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Slovenia on a dedicated page provided by the Government of Slovenia (Information available in several languages).
  • Please find more information on the current transport related measures in Slovenia provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Spain on a dedicated page provided by the Government of Spain (Information available in several languages).
  • Please find more information on the current transport related measures in Spain provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Sweden on a dedicated page provided by the Government of Sweden (Information available in English and Swedish).
  • Please find more information on the current transport related measures in Sweden provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Switzerland on a dedicated page provided by the Government of Switzerland (Information available in several languages).
  • Please find more information on the current transport related measures in Switzerland provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).

  

  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Turkey on a dedicated page provided by the Government of Turkey (Information available in Turkish, some information available in English).
  • Please find more information on the current transport related measures in Turkey provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in Ukraine on a dedicated page provided by the Government of Ukraine (Information available in Ukrainian and English).
  • Please find more information on the current transport related measures in Ukraine provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).
  • General Remark: Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.
  • Please find more information on the measures in the United Kingdom on the oficial webpage provided by the Government of the United Kingdom.
  • Please find more information on the current transport related measures in United Kingdom provided by the United Nations Economic Commission for Europe (UNECE). (Information available in English).

Sixfold provides a map to inform about the waiting times at the borders.

Truck border crossing times

provided by sixfold.com

 

Together with Passion!

Border closures and related traffic issues, complete standstill in diverse industries of our customers. Despite the difficult circumstances, throughout the Corona Pandemic, Rhenus Road Freight continues to travel daily throughout Europe. With our video we want to express to you, our customers, that our network continues to work in times of crisis. We work closely with our customers, prior to, during, and after the crisis: "Together with Passion - we are here for you!"

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Do you need more information?

Please get in touch with your usual Rhenus contact person. Our dedicated team will be happy to assist you.

Contact us!