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Customer Information - Road Freight

 

At Rhenus Freight Logistics we are observing the situation related to the Coronavirus very closely and have already introduced extensive precautionary measures and developed procedures in order to protect our business sites and particularly our employees, if the virus continues to spread. We have also set up a working group to monitor the situation very carefully, reassess it every day and adapt the measures accordingly.

Please help us to keep operations running by following the below guidelines:

  • Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities.Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

  • Please kindly make sure that you have personal protection equipment (gloves, masks) ready if you require truck drivers to wear them upon entering your premises. This makes sure that we can pick-up or deliver your shipment directly without the need of a second pick-up or delivery attempt.
  • Fixed Date Deliveries: In case of time-sensitive shipments, please directly contact our order acceptance department.

Information regarding Document Handling

 

Document handling: Due to the current situation, the handling of documents (invoices, delivery notes and related documents) within our network will be suspended until further notice. This does Not apply to customs documentation. We kindly ask you to directly attach all documents in a delivery note pocket to the shipment.

Additional Information by Country:

Austria NO CURRENT NEWS

  

Belarus No current News

  

Belgium No current News

  

Bosnia No current News

  

Bulgaria NO CURRENT NEWS

  

Croatia No current News

  

Czech Republic Last Update: 22 October 2020

  The government of Czech Republic has announced a temporary national lockdown.

  • Period: Thursday, 22 October until 03 November
  • All borders remain open
  • Most retail shops and all restaurants and bars are now closed. Exceptions are in place for essential services, e.g. grocery stores, drug stores, pharmacies and repair services. The whole sale business remains open as well.

This lockdown is mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate, according to the information communicated by the government.

Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

Denmark No current News

  

Estonia No current news

  

Finland No current news

  

France No current news

  

Georgia No current News

  

Germany No current News

  

Greece NO CURRENT NEWS

  

Hungary No current News

  

Ireland Last update: 21 October 2020

The government of Ireland has announced a temporary national lockdown of six weeks:

  • Period: Wednesday, 21 October (Midnight) - Tuesday, 01 December 2020
  • Manufacturing, construction and essential services (including transport) are still allowed to operate
  • Every retail shop will have to close, except Chemist, Grocery and Food businesses.

This lockdown is mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate, according to the information communicated by the government.

Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

Kazakhstan No current News

  

Latvia No current News

  

Lithuania No current News

  

Netherlands No current News
Norway No current News

  

Portugal No current News

  

Romania No current News

  

Russia No current News

  

Serbia No current News

  

Slovakia No current News

  

Slovenia No current News

  

Spain Last update: 22 October 2020

  The Spanish government has decided that the following areas will be going into a temporary, perimetral lockdown that includes different measures mostly aimed at consumer-focused businesses:

  • Zaragoza (Postcode Area 50)
  • Huesca (Postcode Area 22)
  • Teruel (Postcode Area 44)
  • Navarra (Postcode Area 31)
  • La Rioja (Postcode Area 26)

The region of Catalonia has also decided to close down all bars, restaurants and cafés, as well as leisure/entertainment locations.

These lockdowns are mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate. Due to police controls, traffic jams are expected and might therefore cause delays in collections and deliveries.

Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

Sweden No current News

  

Switzerland No current News

  

Turkey No current News

  

Ukraine No current News

  

United Kingdom Last update: 21 October 2020

The government of Wales has announced a temporary national lockdown of approximately two weeks.

  • Period: Friday, 23 October 18.00 hrs - Monday, 09 November 2020
  • Closed businesses: non-food retail, hospitality businesses (cafes, restaurants and bars), close contact services (e.g. hairdressers) and tourism businesses

This lockdown is mostly aimed at consumer-focused businesses and the impact on B2B business should be rather moderate, according to the information communicated by the government.

Before dispatching your shipment, please make sure that the consignee is in business and able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that can’t be delivered will be returned or stored temporarily - all costs incurred will be charged to the consignor. Thank you for your kind understanding.

Truck border crossing times

provided by sixfold.com

 

Together with Passion!

Border closures and related traffic issues, complete standstill in diverse industries of our customers. Despite the difficult circumstances, throughout the Corona Pandemic, Rhenus Road Freight continues to travel daily throughout Europe. With our video we want to express to you, our customers, that our network continues to work in times of crisis. We work closely with our customers, prior to, during, and after the crisis: "Together with Passion - we are here for you!"

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Do you need more information?

Please get in touch with your familiar Rhenus contact person. Our dedicated team will be happy to assist you.