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RHENUS worldwide
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IT Support Spezialist (w/m/d)

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location_cityAssets & Services
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Rhenus Assets & Services GmbH & Co. KG
Rhenus-Platz 1, Holzwickede
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Fulltime
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Als zentraler IT-Bereich bietet die Group IT ein umfangreiches Serviceangebot an IT-Dienstleistungen. Unser Service Desk bildet, als erster Ansprechpartner für IT-Kollegen und Endanwender, einen wichtigen Baustein innerhalb der Organisation. Unser Anspruch ist es, auftretende Fehler und Störungen schnellstmöglich zu beheben und für Anfragen unserer Anwender eine passgenaue Lösung zu finden. Dabei setzen wir auf ITIL Best Practices und natürlich jede Menge Teamwork.

Das erwartet Dich bei uns

  • Du bearbeitest Service- sowie Supportanfragen von IT-Kollegen und Endanwendern, findest selbst entsprechende Lösungen oder wendest Dich dazu an den richtigen Ansprechpartner.
  • Zudem bist Du in puncto Timing und Kommunikation an der passgenauen Lösung von Störfällen in IT-gestützten Geschäftsprozessen beteiligt.
  • Auf Deiner Agenda stehen ebenfalls Fehleranalysen und das Erarbeiten von wirkungsvollen Lösungsstrategien zu Prozessverbesserungen.
  • Darüber hinaus berätst Du Deine Kollegen hinsichtlich der Nutzung unserer standardisierten Prozesse.
  • Mit der Dokumentation Deiner Arbeit im Service Desk unterstützt Du die Weiterentwicklung unserer Knowledge Base.
  • Außerdem bringst Du Dein Know-how und Deine Erfahrung im Tagesgeschäft und während der Rufbereitschaft ein und agierst im Störungsfall als direkter Ansprechpartner unserer Service-Provider.

Das bringst Du mit

  • Deinen fachbezogenen Hochschulabschluss oder Deine Ausbildung im IT-Bereich kombinierst Du mit erster einschlägiger Berufserfahrung.
  • Gerne kannst Du uns auch als Quereinsteiger mit Deiner bisherigen fundierten Erfahrung im IT Support überzeugen.
  • Im Optimalfall kennst Du Dich mit IT-Service-Management-Prozessen aus – denn ITIL Best Practices bilden die Grundlage Deiner Arbeit.
  • Mit den Themen ADS, Netzwerke, Server, Datenbanken, Virtualisierung, MS Office, Client Hardware, Peripherie, Mobile Devices bist Du ebenfalls bereits vertraut.
  • Außerdem können wir uns zu 100 % auf Dein Qualitäts- und Verantwortungsbewusstsein verlassen
  • Mit Deinen guten Deutsch- und Englischkenntnissen bewegst Du Dich sicher im technischen Umfeld - weitere Fremdsprachenkenntnisse sind von Vorteil.
  • Gelegentliche Rufbereitschaft rundet Dein Profil ab.

Darauf kannst Du Dich freuen

  • Kantine
  • Modernes Arbeitsequipment
  • Onboarding
  • Open Space Office
  • Tolles Team
  • Weiterbildung
Cafeteria
Modern equipment
Onboarding
Open Space Office
Great Team
Trainings
Apply now

Unabhängig von den Texten und Bildern auf dieser Webseite betonen wir, dass bei der Rhenus Gruppe alle Menschen gleichermaßen willkommen sind.

Business Unit

Assets & Services

As a central unit, Rhenus Assets & Services has various service centers that serve the decentralized business units as an internal service provider for all commercial matters. The service centers keep an eye on the needs of the individual business areas and set global standards to ensure that the Rhenus Group is well positioned and provides optimum support. Our flat hierarchies give every employee a wide range of scope for action and the opportunity to contribute their own ideas and implement them for the entire group.

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Rhenus Logistics

Rhenus Group

Opportunities in Logistics. Have you worked out the logistics of your career yet? At Rhenus, you will! Being an international logistics provider with 39,000 employees in over 60 countries, we manage complex supply chains and offer our clients innovative value-added services. However, we don‘t stop there.

We also provide our employees with the tools they need to pursue the career of their choice - whenever and wherever they need them. 

Read More

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A look behind the scenes - Rhenus Group

Our colleagues report on the diverse job opportunities at Rhenus Group.

A look behind the scenes – Foreman Port Logistics

"I applied for a job as a dock worker and was hired as a foreman."

In his job story, our colleague Christian talks about his day-to-day work at the Port of Hamburg and the opportunity that Rhenus has given him.

A look behind the scenes - professional driver

"At Rhenus I can be a human being and have a voice."

In his job story, our colleague Marcel talks about the opportunities that Rhenus offers him as a professional driver.

A look behind the scenes - operations manager ware

"I grew up with Rhenus.“

Michael works as an operations manager at the Dortmund logistics centre. In his job story, he explains what this means in everyday working life.

A look behind the scenes – Project Manager

„You can work out the opportunities yourself. No obstacles are put in your way. You are encouraged.”

Florian works as a project manager at Rhenus Automotive. In his job story, he provides insights into his everyday work.

A look behind the scenes – Dispatcher

„What's fun about my work is this connection between countries and cultures.”

Fouad is the dispatcher and responsible for the North African area. In his job story he gives an insight into his daily work.

A look behind the scenes – Operations Manager Port

"I joined Rhenus and was able to learn a lot more.”

In her job story, Anja explains why Rhenus was the best employer to start her career after finishing her studies.

A look behind the scenes – Managing Director

„There is no logistics without IT.”

Carolin is Managing Director at Rhenus Freight Network and explains in her job story why Rhenus is an exciting employer for IT employees.

A look behind the scenes - professional driver

"I got the chance to join Rhenus as a newcomer.“

Andreas works as a professional driver for Rhenus Data Office. In his jobstory, e explains why he enjoys this job

A look behind the scenes – Branch Manager

„Rhenus gives me freedom and responsibility to realize my own ideas.”

Our colleague Jonas joined Rhenus as a management trainee and has meanwhile become branch manager. In his job story, he reports on the opportunities he is given at Rhenus.