Deputy Manager - Key Accounts
Deputy Manager - Key Accounts
Permanent
Road Freight
Your Benefits
Road Freight
Job Description
What you can expect
Roles & Responsibilities:
Key Account Management
Serve as the primary point of contact for major FTL clients across verticals like Chemicals, Agro Chemical, Automotive, Solar, Pharma, and Industrial Goods.
Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
Conduct regular business reviews with clients and suggest operational or service improvements.
Account Growth & Retention
Identify growth opportunities within existing accounts (cross-sell and up-sell) & work closely with different BU’s (ILS approach).
Drive account profitability through strategic engagement and effective contract management.
Monitor credit performance and ensure timely collections in coordination with finance.
Operations & Execution Coordination
Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.
Performance Analysis & Reporting
Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
Provide regular MIS/reports to clients and internal leadership on service levels and account performance.
Client Onboarding & Implementation
Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
Support commercial negotiations during contract renewals or rate discussions.
What you bring
Experience: 7+ years in Road Freight with strong experience managing key FTL clients.
Domain Knowledge:
Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand)
Exposure to contractual transportation and fleet planning
Familiarity with GPS tracking systems, control towers, and route optimization tools
Skills:
Strong client handling and negotiation skills
Analytical with data-driven decision-making abilities
Proficiency in MS Excel, PowerPoint, and CRM tools
Excellent verbal and written communication
Travel: Willingness to travel as required for client meetings, site visits, and reviews.
Business Unit
Road Freight
Logistics needs intelligent management so that goods are in the right place at the right time -our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry-specific full-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long-term perspectives for all our employees, whether they are specialists or career changers.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.